Return & Refund Policy

At Charwelln™, we want every customer to feel confident when shopping with us.
This Return & Refund Policy explains how return requests, exchanges, and refund procedures are handled for purchases made through our store.

1. Return Eligibility

We offer a 30-day return window starting from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

Unused and in original condition
Free from signs of wear, damage, or alteration
Returned with original packaging and included accessories
Accompanied by valid proof of purchase or order confirmation

Items that do not meet these requirements may not be eligible for refund approval.

2. Requesting a Return

To begin a return request, please contact our support team at:

service@charwelln.com

Once your request has been reviewed and approved, we will provide:

Return instructions
Shipping guidance
Return authorization details if applicable

Important Notice

Returns sent without prior approval from our support team may not be accepted or processed.

If you have questions before returning an item, we encourage you to contact us first for assistance.

3. Damaged, Defective, or Incorrect Items

Please inspect your package carefully after delivery.

If you receive:

A damaged item
A defective product
An incorrect order

please contact us as soon as possible so we can evaluate the issue and provide an appropriate resolution.

Providing clear photos of the item and packaging may help speed up the process.

4. Non-Returnable Products

Certain items cannot be returned under our policy.

These may include:

Personalized or custom-made products
Clearance or final-sale items
Gift cards
Items showing signs of use or damage after delivery
Products not returned in original condition

Shipping charges paid during checkout are generally non-refundable unless required by law.

If you are uncertain whether your purchase qualifies for return eligibility, please contact our support team before submitting a request.

5. Exchanges

We currently do not process direct product exchanges.

The recommended process is:

Submit a return request for the original item
Once approved, place a new order for the preferred replacement product

This helps ensure faster processing and product availability.

6. European Union Customers

For orders delivered within the European Union, customers may have the right to cancel or return eligible purchases within 14 days of delivery under applicable consumer protection regulations.

To qualify:

Products must remain unused and in original condition
Original packaging and proof of purchase are required

This policy applies independently of our standard 30-day return window.

7. Refund Process

After your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be issued to the original payment method used during checkout
Processing may require up to 10 business days depending on your financial institution

Please note that some banks or payment providers may require additional posting time before the refund appears in your account.

If your approved refund has not appeared after 15 business days, please contact us for assistance.