At Charwelln™, we believe beautiful spaces begin with thoughtful details — not only in the décor you choose, but also in the way it arrives at your home.

This Shipping Policy explains how we prepare, process, and deliver your order.

Our Shipping Approach

Charwelln™ is committed to offering modern home décor designed for everyday living and timeless interiors.

To help reduce unnecessary storage waste, excessive inventory, and environmental impact, many of our products are shipped directly from carefully selected production and fulfillment partners.

This fulfillment model allows us to:

• Offer refined décor pieces at accessible pricing
• Reduce traditional retail overhead and unnecessary waste
• Maintain a more efficient and mindful supply chain
• Deliver thoughtfully curated products directly to your home

We appreciate your patience and support as part of a more intentional shopping experience.

1. Order Processing & Shipping Cost

Every Charwelln™ order is prepared with care to ensure quality and safe delivery.

Processing Time

Orders are typically processed within 2–4 business days before shipment.

This includes:

• Order verification
• Product inspection
• Protective packaging preparation

High-Volume Seasons

During holidays, promotional events, or peak shopping periods, processing times may extend to approximately 5 business days.

Shipping Fee

We currently offer a flat-rate shipping fee of $5.99 USD on all orders.

2. Estimated Shipping Times

Delivery timelines may vary slightly depending on destination, customs processing, and local carrier conditions.

Please note that shipping estimates are not guaranteed delivery dates.

We believe carefully prepared products and reliable delivery are worth the wait.

3. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

Important Tracking Notes

• Tracking activity may require 1–3 business days to update after shipment creation
• Delayed tracking updates do not necessarily indicate a lost package
• Packages may still be actively moving through carrier networks while awaiting scan updates

4. Customs Duties & Import Fees

International shipments may be subject to local customs procedures.

Orders are generally shipped under Delivered Duty Unpaid (DDU) terms, meaning:

• Import duties, taxes, or customs charges (if applicable) are the responsibility of the customer
• Charwelln™ is not responsible for customs-related delivery delays
• Fees vary depending on local regulations and destination country requirements

For most small home décor items, additional import fees are uncommon, though policies differ internationally.

5. Order Changes & Cancellation Requests

We begin preparing orders shortly after purchase to maintain efficient fulfillment.

If you need to:

• Update your shipping address
• Correct order details
• Request a cancellation

please contact us within 12 hours of placing your order at:

service@charwelln.com

Once processing has officially begun, modifications or cancellations may no longer be available.

6. Damaged or Missing Deliveries

Your satisfaction is important to us, and we’re committed to resolving delivery issues whenever possible.

Damaged Packages

If your order arrives damaged during transit:

• Please email us photos of the damaged item and packaging within 72 hours of delivery
• Our team will review the issue and arrange an appropriate replacement solution

Lost Shipments

If a package is officially confirmed lost by the shipping carrier:

• We will arrange a replacement shipment at no additional cost